Student Help Centre

If you have not been able to find an answer to your issue, problem, or question, please send us a Helpdesk ticket. 

For change of personal details, email, phone number etc.  please fill in the Change of Personal Details form.  

Responses:

• Tickets are generally answered within a few hours between 9-5 on weekdays. We also reply on weekends if the matter is urgent - so please check back for an answer if you have marked your ticket as 'High Priority'.
• If you have not yet received a reply within a reasonable timeframe, check your Spam/Junk inbox as some services may send out responses there.
• Once you have received a reply,  please let us know if your issue has been answered, so that we can either help you further or close the ticket.

Can't Log in to VETlearn?

The Student Help Centre, it's associated pages, and the Helpdesk ticket link can all be accessed without logging into VETlearn (see animated graphic below).

(For more academic queries, contact your lecturer, or send an Academic Helpdesk ticket).    

How to Submit a Ticket Without Logging In: