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Student Help Centre

Student Help Centre
Welcome to the Student Help Centre! Need help finding something? Have an issue or query?
Don't worry, we have you covered.
THE GRID
Choose from items in the grid below to find information on something specific. We have a collection of useful resources, with guides on a variety of different topics, functions and tools.
SUPPORT
For issues and questions, view the support articles below starting with the FAQ section. If you still can't find what you're looking for, you can get in touch with our friendly Support Team using our electronic Help Desk ticket system (within Contact Us).
Note: Please access the Student Academic Tool Kit site for any academic queries.
- Announcements Forum

Frequently Asked Questions (FAQs)
Students are strongly encouraged to work through the information here in Student Help Centre, but here are some FAQs to help you if you really need to have answers to any of these questions at present.
- VETlearn related
- How do I log in to VETlearn? Page
- Where do I access my Unit Sites? Page
- Study related
- How do I submit an assignment? Page
- How do I access my student record? Page
- How long does it take for my audio lectures to appear on my unit sites? Page
- Can I do all my study on an iPad or tablet, or do I need a computer? Page
- Technical issues
- Why can't I see my unit sites? Page
- Why can't I see the Main Menu (tabs) on VET Learn? Page
- My assignment is too large to upload - what do I do? Page
- Scheduled Maintenance
- VETlearn System Maintenance - Wed 28th August 2019 Page
Intro to the Online Environment
The Help Centre page below called: Home Page, your Dashboard and Unit Listing will show you where to access your unit sites, once they have been opened for students, and other sites that you will have access to. So you can go directly to that page, but it is recommended that you look through the pages, below in the order that they are listed.
Unit sites
Study Skills and Student Support
- Expectations for VET level study Page
- Student Support and Help Page
Assignments
Communication
Technology Info and Requirements
Important: Whenever you download a program to install on your computer, make sure you download it from the official website for the program, i.e. it has the name of the program in the web address. Downloading from other web sites, which will come up when you do a search for the program, may, and most likely will, have extra add-ons for your browser, such as their own search engine, ability to enable advertisements, or spy ware to find out what you browse. This can be very annoying, and while they can be deleted from your computer or browser, it's not always easy to do.
Helpful software
Student Forms and Documents
- Student Forms and Documents Page
Contact Us
If you have not been able to find your answer using the Student Digital Help Centre, you can submit a Help Desk ticket below and we will get back to you within 24 hrs.
- Please note the Help Desk is monitored (7) days a week.
  
  Important: If you are unable to see a response from us within 24 hrs, please check your email's spam/junk folder as our reply may have filtered there.
- Submit Help Desk ticket Add a file or URL
- Helpdesk Ticket System: How it works Page

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